FAQ
All
customer service
If you need assistance, please call Customer Service at 866-513-0498
or email us.

phone numbers
Product orders
866-513-0498

Salon appointments
212-521-6500

General inquiries
866-513-0498

By mail
Bumble and bumble Marketing
415 13th Street
New York, NY 10014
Returns and Exchanges
If for any reason you are not completely satisfied with your Bumble and bumble Online purchase, simply return the unused portion to us and we will be happy to credit your account for the purchase amount or exchange the item(s) for other Bumble and bumble products of your choosing.

1) Please fill out the Return Merchandise/ Exchange section on the back of the invoice (enclosed in your original order) and place it inside the return package.
  • If you are making an exchange and the total cost of your exchange is more than the amount of your return, please include your payment information on the back of the invoice.
  • If you are returning or exchanging a gift, please check the box marked “Gift Return” on the back of the invoice.
2). Pack the items carefully to avoid damage in transit.

3) Affix the return label provided on the invoice on the outside of the return package.

If the return label is not available, please address your return package to:

Bumble and bumble Online
Returns Department
7601 Trade Port Drive
Louisville, KY 40258

4) For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. UPS or insured Parcel Post).

We're sorry; return shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance. Additional information can be found in the section - Damaged Items.

Your return or exchange request will be processed promptly.
* Most returns are processed within 3-5 business days of receipt.
* Most exchanges are processed within 7-10 business days of receipt and are shipped via Standard Service. Transit time for exchange packages is usually 5-7 business days from the time the exchange is shipped. Business days are from Monday to Friday, excluding federal holidays within the United States. An email will be sent to confirm the receipt and processing of your return or exchange request.

Please note: Only products purchased on Bumble and bumble Online may be returned for refund or exchange.

If you have questions about returns or exchanges, please contact us by phone at 1-866-513-0498
or via email at BbOnlineOrder@bumbleandbumble.com.
Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear; however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-866-513-0498.

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.